Terms & Conditions

Select Package:

Our website includes a wide range of tour packages and day trips designed to meet with your interests and requirements. It is highly recommended that you choose the right vacation package by carefully reading the detailed itinerary and the included sightseeing visits. You should also contact us if you have any questions or inquiries regarding any of our packages or services. Our professional travel consultants will also assist you in tailoring a special package that meets with your interests, in case you don’t find what you are looking for on the website.

Children Policy:

We offer a flexible child policy for adults traveling with children on holiday:
Infants: 0 – 1.99 years old: Free of charge.
Children: 02 – 5.99 years old: 25% of the total cost.
Children: 06 – 11.99 years old: 50% of the total cost.
Adults: 12 years old +: Full cost as an adult.

• The above children policy applies only to children who share rooms with their parents (maximum one child sharing parent’s room).
• If your package rate includes domestic flights, ferry boats, or trains, an extra supplement may be applied. Our travel consultants will confirm full Children Policy details before confirming your reservation.

Meal Plans:

When selecting a tour package, you will be always asked to select a meal plan. However, breakfast is usually included in the package price unless mentioned otherwise. You can ask our travel consultants to provide you with the rate supplement for half board (breakfast and lunch or dinner) or the full board rate supplement (breakfast, lunch, dinner). In some hotels and Nile cruises and resorts, all-inclusive packages are also available upon request. Where breakfast is included, it will be continental breakfast, although full breakfasts are provided at certain hotels.

Website Accuracy:

We thoroughly update and review the information provided on our website about accommodation, resorts, Nile Cruises and itineraries to ensure that it is up to date. In some cases, however, hotels, restaurateurs, cruise operators etc., might do some changes to improve their facilities without prior notice. Moreover, maps and photographs are included in this website for general information and may not necessarily reflect actual routings, locations or services.

Special Requests:

In case you have any special requests such as extensions, diet plans, room location, twin- or double-bedded rooms, a particular facility at a hotel, you should advice our travel consultants when the booking is made. We are happy to pass your request on to our suppliers, and we will inform you if it could be met.

Weather:

World weather is becoming more erratic and unpredictable, and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

Public Holidays:

There are several main holidays in Egypt that may introduce some alterations to your program. Some religious holidays such as Ramadan may result in a reduction of facilities and entertainment.

Rates:

Our travel consultants will be glad to provide you with an up-to-date quote once they receive your quotation request form that will include the requested package, dates of arrival & departure, number of travelers, category of accommodation desired, meal plans, and sightseeing.

Rate Guarantee:

Package rates can go up or down. After submitting a quotation request form, we will be able to provide you with an up-to-date rate of your chosen package, including the cost of any peak season supplements, upgrades or additional facilities which you have requested. Once you have accepted this price and a payment link has been sent to you, that price is fully guaranteed and will not be subject to any additional charges.

Payments and Deposits:

a) Once your booking is finalized following email correspondences between you and our travel consultants, you will receive a final detailed quotation and will be asked to select a method of payment to pay a deposit of 25 % of the total cost of the services agreed upon (50 % deposit in Christmas, New Year, & Easter holidays).

We accept payments by:
– Credit cards (Visa or MasterCard).
– Bank transfers.

(b) Full payment has to be settled at least five working days before arrival (ten working days in Christmas, New Year, & Easter holidays).

Amending Your Holiday:

If you want to change any part of your holiday arrangements after your deposit payment has been made, we will do our best to make the change, but it may not be possible. Any request for changes must be made via email. If it is possible to make the change, you will be notified.

Cancellation Policy:

If you decide to cancel your holiday, you must notify us of the decision as soon as possible via email. Cancellation will take effect from the day we are officially notified.

The following scale outlines the amount charged upon cancellation, depending on when the notification of cancellation is received.

Cancellation Fees:

In case you decide to cancel your trip, the following charges will be applied:
– From the day of your booking confirmation until 61 days before the arrival date, 15 % of the total tour price will be charged.
– 35 % of the total tour price if cancelled 60-31 days before the arrival date.
– 50 % of the total tour price if cancelled 30-15 days before the arrival date.
– 100 % of the total tour price if cancelled 14-1 days before the arrival date.

Cancellation Fees for Peak Periods (Christmas, New Year, and Easter):

In case you cancel your trip during peak periods, the following charges will be applied:
– From the day of your booking confirmation until 61 days before the arrival date, 25 % of the total tour price will be charged.
– 50 % of the total tour price if cancelled 60-31 days before the arrival date.
– 75 % of the total tour price if cancelled 30-15 days before the arrival date.
– 100 % of the total tour price if cancelled 14-1 days before the arrival date.

Refunds:

If there is a refund, it will be sent back using the same method which was used for the original payment. In case of a no show, no refund could be given. A 4 % bank fees (of the total refund) is charged.

Tour Scheduling and Details:

While every effort is made to operate a tour as showed, in some rare occasions it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters your vacation experience, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.

Changes due to circumstances beyond our control:

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.

Tipping:

Tipping is not compulsory, but customary. If you feel satisfied with the services you get, you can pay a small tip.

Complaints:

We take any complaint very serious; therefore, if you have any complaint while on holiday, you must bring it to our attention immediately. Either discuss it with our representative or contact us by email or whatsapp. We will certainly do our best to rectify the situation. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action.

Curtailment:

If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur.

Conservation:

For travelers, tourism provides the possibility of exchanging ideas and meeting new cultures; for the locals, tourism has been and continues being a major contributor to the livelihoods of so many Egyptians. At the same time, we here at Continental Tours, recognize the possible risks of unsustainable tourism on our surrounding environment and therefore kindly ask our clients to help us promote conservation and responsible tourism.

Reviews:

Our aim at Continental Tours is to show our clients a great time in Egypt, providing them with an unforgettable experience and value for their money. We have thus adopted a customer-satisfaction approach to our operations and are continually striving to improve the standard of our services. Only with the help of your feedback will we be able to achieve our aim.
We would therefore appreciate it if you would spend a few moments to write a review on our services using our website and social media accounts.

Photography Rights and Testimonials:

Kindly note that our authorized tour leaders and representatives may take photographs and films of our clients whilst on any of our tours. Continental Tours reserves the right to use such material for any advertising without obtaining further consent. Continental Tours also reserves the right to use any reviews or comments clients make regarding our services in future promotional materials.

Acceptance:

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.